we connect you to the right people.
At Arkansas 811, our goal has always been the same. We’re here to help Arkansans fulfill their safety and digging needs by acting as a facilitator between the excavator and utility companies. Whether you are simply planting a tree or installing a gas pipeline, there is a strong possibility that your dig site is home to various underground lines. This is why our dedicated staff of customer service representatives are available to assist you 24/7.
What to do before you dig…
Utility Markings
Please note that Arkansas 811 does not locate utility lines. Member utilities have two working days to locate your dig site, excluding weekends and holidays. Each utility company will mark their lines in a designated color.
811 Notifies Utilities
After your ticket has been submitted, Arkansas 811 will forward it to the correct member utilities associated with your dig. The utility companies will then send locators to your site to physically mark the ground. Keep in mind that utility companies will only locate their lines, and there is a chance that there may be private facilities at your dig site. A good rule of thumb is that anything behind the meter belongs to the owner of the property, therefore these are considered private lines.
Utility Markings
Please note that Arkansas 811 does not locate utility lines. Member utilities have two working days to locate your dig site, excluding weekends and holidays. Each utility company will mark their lines in a designated color.
Check Ticket Status
You can check your ticket status online. Click on Ticket Search and enter your ticket number. If the utility participates in Positive Response you will be able to see if they have responded to your request. Please note that utility companies participate in Positive Response on a voluntary basis.
Start Digging!
Once you have waited two working days, and the utilities have marked their lines, you are free to start digging! Please note that after your ticket is called in you have ten working days to start your project. You must hand dig or use a method approved by the utility within the tolerance zone. If your project is not complete within 20 working days you will need to call Arkansas 811 to renew your ticket. If damage occurs, stop work and contact the utility company and 811. If gas is escaping notify 9-1-1
What to do before you dig…
Contact 811 +
You can fill out a ticket online, use the Arkansas 811 app, or you can dial 8-1-1 and we will help! You must contact Arkansas 811 before you start digging. In addition to calling Arkansas 811, you will also need to mark your proposed dig site in white. You can use stakes, flags, posts, or chalk! Regardless of your marking method, this is key to ensuring utility companies are able to properly locate your lines.
811 Notifies Utilities +
After your ticket has been submitted, Arkansas 811 will forward it to the correct member utilities associated with your dig. The utility companies will then send locators to your site to physically mark the ground. Keep in mind that utility companies will only locate their lines, and there is a chance that there may be private facilities at your dig site. A good rule of thumb is that anything behind the meter belongs to the owner of the property, therefore these are considered private lines.
Utility Markings +
Please note that Arkansas 811 does not locate utility lines. Member utilities have two working days to locate your dig site, excluding weekends and holidays. Each utility company will mark their lines in a designated color. Click here for a guide to the color code chart.
Check Ticket Status +
You can check your ticket status online. Click on Ticket Search and enter your ticket number. If the utility participates in Positive Response you will be able to see if they have responded to your request. Please note that utility companies participate in Positive Response on a voluntary basis.
Start Digging +
Once you have waited two working days, and the utilities have marked their lines, you are free to start digging! Please note that after your ticket is called in you have ten working days to start your project. You must hand dig or use a method approved by the utility within the tolerance zone (link to a picture of tolerance zone). If your project is not complete within 20 working days you will need to call Arkansas 811 to renew your ticket. If damage occurs stop work immediately and contact the utility company. If gas is escaping notify 9-1-1 along with Arkansas 811 immediately.
DIAL 811 or 1-800-482-8998